Process And Quality

One widely-held stereotype of companies that build PC products (or of California-based companies) is that they hire "hackers" and that their software is magic, unreadable spaghetti. Meeting with this group broke that stereotype for me. Their constant attention to architectural issues (ArchitectControlsProduct, OrganizationFollowsArchitecture), their efforts to build an evolvable structure, their care to document the system well (both externally and internally: MercenaryAnalyst), are all hallmarks of the highest professionalism. Those attitudes, coupled with the phenomenal general-purpose programming talents of the staff, plus the high level of domain-specific expertise (DomainExpertiseInRoles), defined the kind of quality value system necessary to an effective and productive process. There were few gratuitous shortcuts and few novice errors. From what I saw, these people produce very high quality code.

If there was any disappointment on the project, it was in their inability to bring down the bug curve in the project end game as fast as they wanted to. They noted that the shapes of software development bug curves are well-known, so there is hope of predicting how long it will take to ferret out an acceptable fraction of the remaining errors. However, the boundary conditions for the curve aren't known at the outset, so it is difficult to predict the exact shape of the curve until developing experience with bug discovery and resolution. Inability to predict the exact shape of this curve resulted in a modest schedule slip (SizeTheSchedule; DevelopmentEpisode).

Other questions about the project can be answered only over time. The process described here was for initial product development. Can a similar process be used for ongoing maintenance? Probably not, though vestiges of the original process will certainly live on. How will maintenance affect productivity? Can the dual-line development continue to support architectural change with rapid alignment of the corresponding implementation? Initial experience is good; the first round of QPW changes earned it a PC Magazine Editor's Choice award [BibRef-PCMag1994]. The editors were astounded by the amount of functionality that had been added so quickly. Maintenance questions will become increasingly important to Borland, as we already recognize them as crucial in telecommunications systems with long service lifetimes.